Reviews written by our Guests

Over 19 years of providing Bed & Breakfast we have learned a lot about what our guests expect and want.  Above all expectations are changing all the time, we endeavour to adapt and provide for their needs. As a result we have written this blog about our Reviews written on various platforms by our guests.

Above all we appreciate the internet is awash with reviews of all sorts, good, bad, indifferent and great. Torlundy House likes the great reviews and we get them in the main. As a result of us making amends if something is not right when possible. In conclusion we accept constructive criticism and will always act on it where we can. We do not appreciate destructive criticism as it serves no purpose.

There are two main types of reviews
  • Verified Reviews – these come from guests we know stayed with us because the reviews are written is response to a request sent through our Reservations system, written in our onsite Guest Comment Book, or by the Online Travel Agents
  • Un-Verified Reviews – these are written mainly on our Tripadvisor, Google Business Page and our Facebook Page. Unless we recognise the “name” of the author, we cannot connect the review with a guest so cannot verify it is genuine. Sometimes people write reviews on the wrong page by accident as well. Usually it is a genuine mistake and the author is quite happy to remove their review (we are unable to remove them). Responding to incorrect reviews, stating that we do not recognise the author allows us to get a correction made in most instances.

Pre 2020 the bulk of our guests have been coming from abroad. However 2020 for obvious reasons, in the main our guests have been from the UK. The requirements of guests from different places are often very different. We do our best to meet the needs of all, no matter where from. In 2021 we anticipate most of our guests will come from the UK as the “Staycation” will be the safer option for many.

Feedback

We love feedback as it the only way we can improve our Bed & Breakfast offering. Whilst the majority of our guests are generous with their reviews and kind we are aware that there is always something more we can do.

We are also very aware that we cannot possible hope to please everyone all of the time. We look forward to you reviewing your stay with us, but please remember to tell us if we get something wrong while you are with us to give us a chance to put it right, or when you check out.

The first section of reviews below are – Verified Reviews – from our own “Direct Booking” booking system. There are hundreds on here you look at.

These are followed by Un-Verified Reviews from our Google and Facebook pages.

When you are ready why not check our Availability

Torlundy House Guest House
5.0
Based on 3 reviews
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John Buntain
John Buntain
2021-08-20T19:34:55+0000
The premises are of an excellent standard , and the owner Michael is an excellent host , the bedrooms are very well... equipped and spotlessly clean , your meals are served in a separate dining room , you can have either cereal or a cooked breakfast , also you can order a meal in the evening as long as you let Michael know what you require , you can’t go wrong booking this excellent guest house for your stay in Fort William and it is excellently situated for the amenities in the area , John stayed here 16th to 20th August 2021read more
Julie Layton
Julie Layton
2021-06-16T17:42:22+0000
Torlundy House is a beautiful property with lovely big rooms, including a comfortable lounge and dining room. It is... situated just below Ben Nevis, a short distance from Fort William. Mike and Maxean were very attentive hosts and looked after us very well during our short stay. Facilities are superb and the food was plentiful and delicious. We ate our evening meal at the B&B one evening, which was beautifully prepared by Mike. A lovely stay - can’t thank Mike enough for his attention. Highly recommend this B&B.read more
Rebecca Wright
Rebecca Wright
2020-09-22T18:11:28+0000
We had a wonderful four night stay, felt very welcome and looked after. Extra measures being taken to keep covid secure... were excellent. Option to not have breakfast was great for us as we were heading out for sunrise some mornings but also loved having the flexibility to add of we wanted to. Comfortable, warm, clean amd cosy. Great location and welcoming host, all you could ask for.read more

Louise Roche
Louise Roche
20:23 06 Oct 20
Great service received, any questions/adviced we asked prior or when we arrived was responded quickly and very helpful. Good location as well.
Tom Willmington
Tom Willmington
06:56 30 Sep 20
Fantastic B&B in a great location! Michael & Maxean are brilliant hosts and run a smart, clean and modern place, ideal for people visiting Glencoe & Fort William.
raymond davie
raymond davie
12:22 21 Sep 20
Had an excellent weekend in Fort William could not fault the accommodation lovely spacious room A lovely lounge for sitting in Lovely continental breakfast loads to choose fromwould highly... recommend and Michael had good knowledge of the surrounding arearead more
Shaun Carr
Shaun Carr
20:21 26 Aug 19
Micheal is a fantastic host very knowledgable about the area always ready to help.breakfast was just great. Also got to say one of the cleanest b&bs I have ever stayed in.Thank you MichealShaun and... Lynread more
David Lewins
David Lewins
12:03 26 Aug 19
First class accommodation and a perfect host who looked after our every need! A B&B with old standards but a modern outlook. One not to be missed!!!!
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