Reviews written by our Guests
Over 19 years of providing Bed & Breakfast we have learned a lot about what our guests expect and want. Above all expectations are changing all the time, we endeavour to adapt and provide for their needs. As a result we have written this blog about our Reviews written on various platforms by our guests.
Above all we appreciate the internet is awash with reviews of all sorts, good, bad, indifferent and great. Torlundy House likes the great reviews and we get them in the main. As a result of us making amends if something is not right when possible. In conclusion we accept constructive criticism and will always act on it where we can. We do not appreciate destructive criticism as it serves no purpose.
There are two main types of reviews
- Verified Reviews – these come from guests we know stayed with us because the reviews are written is response to a request sent through our Reservations system, written in our onsite Guest Comment Book, or by the Online Travel Agents
- Un-Verified Reviews – these are written mainly on our Tripadvisor, Google Business Page and our Facebook Page. Unless we recognise the “name” of the author, we cannot connect the review with a guest so cannot verify it is genuine. Sometimes people write reviews on the wrong page by accident as well. Usually it is a genuine mistake and the author is quite happy to remove their review (we are unable to remove them). Responding to incorrect reviews, stating that we do not recognise the author allows us to get a correction made in most instances.
Pre 2020 the bulk of our guests have been coming from abroad. However 2020 for obvious reasons, in the main our guests have been from the UK. The requirements of guests from different places are often very different. We do our best to meet the needs of all, no matter where from. In 2021 we anticipate most of our guests will come from the UK as the “Staycation” will be the safer option for many.
We love feedback as it the only way we can improve our Bed & Breakfast offering. Whilst the majority of our guests are generous with their reviews and kind we are aware that there is always something more we can do.
We are also very aware that we cannot possible hope to please everyone all of the time. We look forward to you reviewing your stay with us, but please remember to tell us if we get something wrong while you are with us to give us a chance to put it right, or when you check out.
The first section of reviews below are – Verified Reviews – from our own “Direct Booking” booking system. There are hundreds on here you look at.
These are followed by Un-Verified Reviews from our Google and Facebook pages.
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